Q: What are you doing to protect against COVID-19?
A: We've implemented new cleaning protocol. We're disinfecting our surfaces regularly and washing hands more frequently. We're wearing masks in the store and staying 6 feet away from each other. You are also required to wear a mask in store! We are also offering a pump or two of hand sanitizer to our customers! Our restroom is closed to customers but we have a sink and hand soap available for hand-washing.
Q: Are you open? Can we come in and shop?
A: Yes! We're open to the public and are also offering curbside pickup. If you choose to come in you MUST wear a mask and adhere to social distancing. We still ask that you make your trip quick! If you want to adopt an animal, please see the question below.
Q: Can I adopt an animal?
A: We're doing limited animal adoptions. We DON'T have any syrian, or russian/campbell's dwarf hamsters, canaries, finches, parakeets, snakes, or rats. Currently, we have NO ETA for those animals. We guess that it may take several more months before we have any of those available. The ONLY animals we have available for adoption are one older (not tame) Roborovski Hamster, some fish (bettas, guppies, mollies, tetras), African Dwarf Frogs, Jacksons Chameleons, one savannah monitor, bearded dragons, green cheek conures, one sun conure, one budgie (who must go to a home with other budgies), one fat-tail gecko, crested geckos, hermit crabs and Leopard Geckos. We have NO other animals available. This will be updated, should animal availability change.
Please note, as of 2019, it is now illegal to buy rabbits, dogs, or cats from pet stores in California. They must be adopted from a local shelter, or purchased from a private breeder.
Q: Are you still boarding/grooming birds, small mammals, and reptiles?
A: Yes! We have open availability for boarding reservations! Walk-ins accepted unless you'd like to rent an enclosure--then you must call (415)564-6482 or email in advance. Guinea pig nail grooming can be done any day but Thursday, Rabbit nail grooming can be done Friday, Saturday, Monday, and Tuesday. Bird grooming can only be done on Thursday and Saturday. Please call prior to coming in as our grooming schedule is dependent on staff availability and is subject to change. We don't board or groom dogs or cats!
Q: Can I park in your loading zone?
A: We do not own the loading zone and cannot control who gets tickets there. Customers have been parking there for a quick moment for curbside pickup, but any non-commercial vehicle parked there is subject to getting fined by the city! Please park at your own risk.
Q: What are your hours?
A: We just extended our temporary hours. We're now open Monday-Saturday 11am-6pm & Sunday 12pm-6pm.
Q: Can I get free dog/cat food through your pet bank?
"Animal Connection is the best pet and pet supply store ever. The staff truly cares about my pets' health and happiness. Animal Connection's advice offered over the years for my pets - dog, cats, gecko and boa constrictor - ensured my family cared for our pets responsibly and with confidence."
- Rob Strong
The Animal Connection was established in 1984, and is San Francisco's largest independent pet store. We are not your typical pet shop. To us, each pet is unique and is family, so we strive to find the perfect fit between the owners and their pets. Our staff is experienced, knowledgeable, and extremely passionate about animals.
With warm weather and summer here, stock up on your essentials and get your emergency kits ready for the summer! Don't know what to get? Reference our checklist here: